21st believes gaming should be a source of joy — never a burden. That's why all our responsible gaming tools are available to every member, completely free. Stay safe, keep your family happy.
Online gaming and betting can be a legitimate form of entertainment — as long as it stays within healthy limits. 21st has operated with this principle from day one. We want you to enjoy every game, but never at the expense of your family, your health, or your financial wellbeing.
Research shows that a small percentage of online gaming participants may develop addictive behaviours. 21st is committed to identifying and supporting those individuals — because we don't just offer entertainment, we offer protection.
Responsible gaming means playing within your means, setting limits, making time for family, and not letting gaming take over your life. 21st is always here to help you do exactly that.
Gaming is for entertainment, not income. The odds of losing any given bet are always greater than the odds of winning.
* Data collected on a voluntary participation basis from members, 2026.
Every tool is completely free and can be activated anytime from your account settings.
Set a maximum daily, weekly, or monthly deposit limit. Once set, reducing the limit takes effect immediately; increasing it requires a 48-hour waiting period.
Set a LimitOnce you reach a set loss amount, betting will stop automatically. It's the most effective way to keep financial losses in check — and you decide the limit yourself.
Set a Loss LimitSet a daily time limit for how long you use 21st. When your time is up, you'll receive a reminder. This helps prevent you from spending more time than intended.
Set a Session LimitIf you'd like to take a short break, activate the Cooling-Off feature. You can choose anywhere from 1 day to 6 weeks. During this time, you won't be able to log in to your account.
Take a BreakActivate self-exclusion for a long-term break — options range from 6 months to a permanent ban. It takes real strength to make this decision, and we respect that.
Close AccountView your complete gaming history for the past 30, 90, or 180 days — how long you played, how much you deposited, and how much you won or lost, all presented transparently.
View HistoryGaming addiction doesn't happen overnight — it creeps in gradually. Watch out for the signs below in yourself or someone you know.
Ask yourself the questions below. If you answer "Yes" to more than one, pause and consider reaching out for help.
More than 2 "Yes" answers? Please reach out to our support team or activate self-exclusion. Asking for help takes real courage.
Follow these rules and gaming will always be enjoyable — never a problem.
Decide how much you're willing to spend before you start playing. Once that amount is gone, stop — don't chase your losses by putting in more money.
Decide in advance how much time you'll spend gaming each day. Set your gaming hours around your family time, work, and rest — not the other way around.
Gaming is a form of entertainment — just like watching a movie or reading a book. It should never be seen as a source of income or a way to solve problems.
Let a family member or trusted friend know that you game. They can step in and flag concerns if needed.
From the moment you join 21st, you become part of a commitment — a commitment to responsible gaming. It's not just something we say; we prove it through our actions every single day.
Online gaming is growing rapidly in Bangladesh. A new generation is showing interest in everything from cricket betting to live casino. That enthusiasm is perfectly natural — but it comes with risks. International research suggests that around 2–3% of online gaming participants may develop addiction-related issues at some point.
21st takes this seriously. We understand that when someone develops a gaming addiction, it's not just them who suffers — the entire family is affected. That's why we focus on prevention before problems even begin.
At 21st, our responsibility extends beyond our members — it includes their families too. If someone close to you feels that a member may be gaming excessively, they can reach out directly to our support team. 21st will handle the matter with full confidentiality.
If there are minors in your household, make sure to set a password lock, device lock, and appropriate safety controls on your 21st account. Always log out after using 21st on a shared or family device.
Responsible gaming isn't about quitting — it's about enjoying gaming in a healthy way. 21st wants you to stay with us for the long haul, and to be happy doing it. That's why we've built protective tools, offer Bangla-language support, and include responsible gaming reminders in every notification.
Remember: winning and losing are entirely down to chance. No strategy or system can guarantee long-term wins. Always wager only what you can afford to lose without it affecting your daily life.
If you're experiencing a gaming problem, contact us via live chat or email support@21st.wine right now. Our specialist team is available 24/7 and ready to help.
Don't face gaming problems alone. 21st's support team is always ready to help.