21st FAQ – All Your Questions Answered

Each person may only open One You can manage your 21st account freely. However, creating multiple accounts from the same mobile number or device violates our policy — if detected, all associated accounts will be permanently suspended.

For smaller amounts, you can play without KYC. However, larger withdrawals may require identity verification via NID or passport. The KYC process is quick, and your information is kept strictly confidential.

Registering with a referral or voucher code unlocks an extra bonus. The latest promo codes are available on the Voucher page. Codes must be entered at registration — they cannot be added afterwards.

You can update your email and certain details from "My Account" settings after logging in. To change your mobile number or name, please contact our support team. Sensitive information cannot be changed without identity verification.

Yes, you can activate a cooling-off period or Self-Exclusion from the Responsible Gaming page to temporarily or permanently close your account. This service is completely free and takes effect immediately.

Log in → go to "Deposit" → select bKash → enter the amount → send the bKash payment to the provided number → enter the Transaction ID → confirm. Your balance will be credited within 5–15 minutes.

Minimum Deposit ৳100 and a maximum per day of ৳1,00,000 The same limit applies across all three methods — bKash, Nagad, and Rocket. For larger deposits, please contact our support team.

Withdrawal requests are typically 15 minutes to 2 hours processed within. During peak hours, it may take up to 24 hours. Minimum withdrawal is ৳500. Withdrawals are always sent to the same mobile wallet used for the deposit.

Yes, at 21st bKash, Nagad & Rocket All three methods support both deposits and withdrawals, with the same benefits and limits across each. Bank transfer support is also coming soon.

Wait 15 minutes after payment. If your balance still hasn't updated, contact support via live chat with your transaction ID and the issue will be resolved promptly. If you accidentally sent a payment to the wrong number, let support know — they can help sort it out.

21st charges no service fee on withdrawals. However, bikash/Nagad/Rocket's own transaction fees may apply. The maximum withdrawal per day is ৳50,000.

21st offers cricket, football, tennis, badminton, basketball, volleyball, and more — 100+ Bet on matches including IPL, BPL, FIFA World Cup, Champions League, and all major tournaments. Live betting is also available on ongoing matches.

With live betting, you can place bets at any point during an ongoing match — odds update in real time. Once a match kicks off, just head to the "Live" tab to see all active events and start betting instantly.

Minimum Bet ৳10 and the maximum may vary by event. Higher limits apply for major matches. VIP members can place larger bets.

If a match is cancelled or abandoned, your full bet amount is refunded to your account. If a match is stopped mid-way, it will be settled according to 21st's official rules — typically based on the result at the last completed over/half.

21st Live Casino offers baccarat, roulette, blackjack, Teen Patti, Andar Bahar, and much more — all with real dealers and HD video streaming. Available 24 hours a day.

Your first deposit after registration automatically triggers a 100% Welcome Bonus — up to ৳5,000. Wagering requirements must be met before the bonus can be used.

Wagering requirement means you must place a certain amount in bets before withdrawing a bonus. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to wager ৳5,000 before you can withdraw. Full details are available on the Terms & Conditions page.

The latest promo codes are listed on the 21st Voucher page, with new codes every week. Codes can be used at registration or during a deposit. Special codes are released for major events like IPL and the World Cup.

Deposit a set amount each week to qualify for a reload bonus. Check the Bonus page for this week's current offers. VIP members receive higher reload bonuses.

Yes, once the wagering requirements are met, winnings earned from bonuses can be withdrawn. Bonuses cannot be withdrawn directly — you must wager them first. After meeting the conditions, full withdrawal is available.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Verify with the OTP and set a new password — done in just 3 steps.

No. 21st never sells or shares your personal information with third parties. All data is secured with 256-bit SSL encryption. Read our Privacy Policy page for full details.

Change your password immediately and notify us via email at support@21st.wine or through Live Chat. Our security team will investigate and secure your account.

Never. 21st will never ask for your password or OTP via email, SMS, or chat. If anyone claims to be from 21st and requests your password or personal details, it is a scam. Report it to our support team immediately.

Log in → "My Account" → "Responsible Gaming" → select "Self-Exclusion". Choose a duration from 6 months up to permanent. Once activated, it cannot be cancelled before the selected period ends.

The 21st app is available for both Android and iOS. Download it directly from the App page. You may need to allow permissions in your browser's security settings to download the APK file.

Yes, the same account works across the app, website, and any browser. Your balance and all information stay synchronised in real time.

On Android, enable "Unknown Sources" or "Install Unknown Apps" in your settings, then download and install the APK file. If you run into issues, check your phone's available storage or reach out via live chat for assistance.

Yes, the 21st website is fully responsive — you get the same seamless experience on mobile, tablet, and desktop. It works equally well across Chrome, Firefox, and Safari.

21st delivers a fully localised experience for Bangladeshi users — the platform, support, and bonuses are all tailored specifically for you.