This policy clearly explains how we use the information you provide at 21st, where it is stored, and how it is kept secure. We believe transparency is the foundation of trust.
21st's Privacy Policy is straightforward. Check out these cards for a clear, simple breakdown of the key points.
Name, mobile number, email, date of birth, payment details, and device information — used solely for the purpose of providing our services.
For account management, payment processing, fraud prevention, customer support, and delivering a personalised experience.
21st never sells your data. Only essential service providers (payment gateways, security partners) receive limited information.
21st uses cookies on its website to remember your login status, measure performance, and enhance your experience.
Transaction data is retained for 5 years, account data for the duration the account remains active, and data from inactive accounts for 2 years.
21st only sends important updates, transaction confirmations, and marketing messages you have opted into. You can unsubscribe at any time.
Contact us for any privacy-related questions or concerns.
21st (21st.wine) places the highest importance on the privacy of its members. This Privacy Policy explains what information is collected when you use the 21st platform, how that information is used, and what measures are taken to keep your data safe.
21st believes that real trust is built on transparency. That's why this policy is written in plain, clear language so every member can easily understand it. By creating or using a 21st account, you are considered to have accepted this Privacy Policy.
This policy applies to the 21st.wine website, mobile app, and related services. Third-party websites or services are governed by their own respective privacy policies.
21st collects the following types of information:
21st never collects your full bank account number or banking PIN. Sensitive payment information is processed exclusively through encrypted gateways.
21st uses the data it collects for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account management | Name, mobile number, email | Contractual obligation |
| Payment processing | Payment details, transaction history | Contractual obligation |
| Fraud Prevention | IP, device information, login history | Legitimate interest |
| Age Verification | Date of birth, NID | Legal Obligation |
| Customer Support | All Relevant Information | Legitimate interest |
| Marketing (with consent) | Email, preference history | Consent |
21st never sells or rents your information to third parties for commercial purposes. This is our most fundamental commitment.
21st does not retain any data longer than necessary:
Exceptions: Certain data may be retained for a longer period in the event of a legal investigation or dispute resolution.
21st shares data only in the following limited circumstances:
All these partners are contractually bound to comply with 21st's Privacy Policy and may only use your data for specified purposes.
21st never sells or shares your information with advertisers, data brokers, or unrelated third parties.
21st uses cookies on its website and app to improve your experience. Below is a breakdown of the different types of cookies used:
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site.
You have full control over your own data on 21st:
To exercise this right, email us at privacy@21st.wine. We will respond within 7 business days.
21st uses industry-standard security measures to protect your data:
Warning: No one can guarantee 100% security on the internet. Stay vigilant — never share your password with anyone, and avoid logging in over public Wi-Fi.
21st strictly does not provide services to anyone under the age of 18. Our policy on this matter:
If you suspect a minor you know is using 21st, please notify us immediately at support@21st.wine.
21st servers are hosted on international infrastructure. Your data may be stored or processed outside of Bangladesh.
Wherever data is transferred, 21st ensures that:
21st may update this Privacy Policy from time to time. When changes are made:
Keep notifications enabled on the 21st mobile app. You'll be notified through the app whenever the Privacy Policy is updated.
For any privacy-related questions, complaints, or requests to exercise your rights:
📧 Email: privacy@21st.wine
💬 Live Chat: directly on the 21st.wine website
📧 General Support: support@21st.wine
We typically respond within 3–5 business days. For urgent privacy concerns, reach us via live chat — available 24 hours a day.